Terms of Service

Terms of Service

This Agreement is Made Between

Coach (Tami McVay, LLC)


Client (Recipient of Services),

Coaching Sessions

Sessions will vary depending on programs purchased.  All sessions outlined on corresponding sales page and scheduling tool.  

Basic Terms

This agreement, will begin upon acceptance, and will continue for the designated amount of time of the coaching package selected. The fee for the session(s) is a one-time fee, payable in advance.  The Client agrees to pay the fee before coaching services are provided.  Amount of package is listed on sales page and scheduling tool.

The services to be provided by the Coach (as identified above) to the Client are coaching or tele-coaching, as designed jointly with the Client and Coach in a collaborative effort.

Such coaching, as provided by the Coach, is not advice, therapy or counseling, may address specific personal projects, health and wellness, business successes, or general conditions in the Client’s life or profession.

Coach and client will agree on schedule of regular telephone calls and communication as part of the Coaching. Client will have reasonable email and text access to the Coach. Coach will respond to Client as available. All telephone calls made in the intervals between the regularly scheduled telephone calls are permissible and based on availability; the parties agree to keep the calls to 10 minutes or less.


The Coach promises the Client that all personal information provided to the Coach will be kept strictly confidential.  The Client understands that it is not a legally confidential relationship as in medicine or law or similar disciplines. The terms of this agreement are not intended to create and do not create a physician-patient relationship between the parties to this agreement. Coach does not provide medical advice and is not a physician. The terms of this agreement are not intended to create and do not create a therapist-patient relationship between the parties to this agreement. Coach does not provide therapeutic advice and is not a therapist. 

The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent.  Client understands that topics may be anonymously and hypothetically shared with other coaching professionals for training, mentoring, evaluation, and further coach professional development and/or consultation purposes.  Client understands that while the Coach is committed to confidentially and carefully selects Third (3rd) Party tools to run the coaching business, the Coach has no control over the Third (3rd) Party’s security and Client accepts this as a potential risk.

Coaching Relationship

Throughout the working relationship, the Coach will engage in direct and personal conversations. The Client can expect the Coach to be honest and straightforward in asking questions and making requests.  Coaching is a thought-provoking and creative process that inspires the client to maximize personal and professional potential. 

The process of Coaching through this agreement includes, but is not limited to:

  • discovering and clarifying goals;
  • eliciting strategies and solutions to get the Client on track to achieve their future goals at a pace that is achievable by the Client;
  • encouraging the Client to deepen their learning, improve their performance, and enhance their quality of life through self-discovery and self-empowerment;

The Client understands that the power of the coaching relationship can be granted only by the Client and results depend on the Client’s intentions, choices, and actions as they are supported by the Coach’s efforts and application of the coaching process.  If the client believes the coaching is not working as desired, the Client will communicate that belief and take action to return the power to the coaching relationship.


I understand that I am working with Tami McVay, LLC. for professional life and wellness coaching at the agreed fee. Professional coaching is distinctly different from medical treatment, counseling, psychotherapy or psychoanalysis and does not deal with the diagnosis or treatment of psychological or emotional problems.

As professional coaching does not constitute medical consultation or treatment, traditional health insurance does not cover such coaching, and regular visits, calls and communication are not expected to be covered by health insurance. Client is responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results. As such, the Client agrees that the Coach is not and will not be liable for any actions or inaction, or for any direct or indirect result of services provided by the Coach.

Client further understands that coaching is not to be used as a substitute for professional advice by legal, financial, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. Coaching does not treat, prevent or cure any mental disorder or medical disease. Coach is specifically not liable for any legal damages, actions, whether civil, criminal or otherwise as a result of such independent professional guidance.

Client understands that the coach is not a registered dietitian or nutritionist and will not be providing any meal plans designed by the coach. If a customized meal plan is offered as part of a program, it will be provided from a 3rd party tool created by nutritionists and available to certified personal trainers of the American Council on Exercise. Client agrees not to hold coach responsible for any customized meal plan. Client understands that they he/she check with a medical doctor or health care professional before proceeding with any physical or nutrition program.

Client understands that any financial advice is personal opinion of the coach and any financial and tax decisions are the responsibility of the client.  Client should consult with their own financial advisor or tax consultant.

Client agrees to communicate honestly, be open to feedback and assistance and create the time and energy to participate fully in the program.

Cancellation of Meetings/Calls

Client agrees that it is the Client’s responsibility to notify the Coach twenty four (24) hours in advance of the scheduled call/meeting of any cancellation. Coach reserves the right to bill Client for a missed meeting or a meeting that is not properly cancelled with such notice.

Coach will attempt in good faith to reschedule the missed meeting if possible.

Refund Policy

All sales are final. We do not accept returns on our products, services, or coaching. Payment is non-refundable.


Either the Client or the Coach may terminate this agreement at any time with fourteen (14) days written notice. If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith within thirty (30) days after notice is given of termination is given. This mediation requirement shall be completed in good faith by the parties prior to any legal action being initiated by either party. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

Limited Liability

Except as expressly provided in this agreement, the Coach makes no guarantees or warranties, express or implied.  In no event will the Coach be liable to the Client for consequential or special damages.  Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this agreement, and the Client’s exclusive remedy, will be limited to the amount paid by the Client to the Coach under this agreement for all services rendered up until the termination date, as agreed upon by the Client and Coach.  

Client assumes all risk and fully understands that any exercise or physical activity may cause injury to body, bones, joints, muscles, including death, and Client assumes all risks associated therewith and Coach is not legally liable for such injuries or damages.

The information contained in this website is for information purposes only and was determined to be correct at the time of uploading.  No representations or warranties of any kind, express or implied, are made concerning or about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, technological advancements, technology, or  related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

This is the entire agreement of the parties, and reflects a complete understanding of the parties with respect to the coaching relationship.This agreement supersedes all prior written and oral representations.

If a dispute arises out of this agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice is given.If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

By accepting this agreement, the Client hereby expressly assumes all of the delineated risks of injury, all other possible risk of injury, and even risk of possible death, which could occur by reason of his/her participation in the activities encompassed by this agreement.